Start by sharing your vision through the form below. Some questions may be simple to answer, while others are there to gently prompt details you may not have considered yet. Together, they help translate what’s in your mind into a clear starting point.

Reference images are also incredibly helpful in understanding the look and feel you’re drawn to. Please send these to hello@thompsonlane.com.au.

These details will then be reviewed to ensure the project is aligned with our style, process and current studio capacity.

Once we’ve reviewed the initial details and confirmed your project feels aligned, a $100 non-refundable design fee is payable before the design process begins.

This fee covers the initial research, creative direction and design development required to prepare a considered bespoke concept.

Based on your brief and inspiration, an initial design concept will be created with thoughtful consideration given to form, scale, intended function and finishes to suit the space or purpose of the piece.

Some ideas come together quickly, while others need time to unfold. We strive to present initial concepts within 1–2 weeks, allowing space for a considered direction to emerge.

You’ll have the opportunity to provide up to two rounds of feedback before the final design and quote for the making of your piece are confirmed.

Additional revisions or significant changes to the original brief may incur an additional design fee.

Once the final design and quote are approved, a 50% deposit is payable to secure the making of your piece. The remaining balance is due before collection or delivery.

From here, your piece begins to slowly take shape in the studio. Each stage — from forming and drying through to finishing and firing — is completed by hand, with time and care given to the details that make the piece feel distinctly considered.

Timeframes vary depending on the nature of the piece and current studio workload. An estimated completion timeframe will be provided before making begins.

Once your piece is complete, the remaining balance is payable before your order is released. From there, it will be carefully prepared for its journey to you, ready to take its place in the space it was created for.