Ceramic is a very durable material and if cared for properly, will last a lifetime. For the longest possible life with your pieces:

— Gently handwash in warm soapy water with a soft cloth. Do not use harsh chemicals or soak for extended periods.

— Take care of pearlescent or metallic surfaces - do not scrub or rub heavily as this may remove the finish.

— For pieces with a raw surface, we recommend allowing them to air dry as cloths and tea towels can leave small fibres on the surface.

— Take care when handling, particularly with the edges to avoid accidental chips or cracking.

— Avoid any raw surfaces coming into contact with oil or products that may stain.

— Avoid drastic temperature changes as this may cause cracking.

Pearl embellishments have been carefully handcrafted and are extremely delicate.

Chain and pearl ‘harness’

The ‘harness’ detailing on this piece is incredibly delicate and should be treated with the utmost care to ensure it’s longevity.

The chain is tarnish resistant however we do recommend avoiding exposure to water to prevent rusting. Carefully wash the interior of the vase only and let air dry.

Please do not remove the ‘harness’.

Pearl band

Gently handwash your piece as required. Minimise water on the pearl band gently pat dry with a soft cloth.

Depending on the shape of the individual rim, you may be able to gently slide/roll the pearl band off the top to wash. We recommend doing this infrequently to prevent friction damage to the surface of the pearls.

To make the most of your candles:

— Burn candle all the way to the edges each time

— Trim wick between each use for the best burn and fragrance

— Store in a cool place and out of direct sunlight when not in use

All of our ceramics are designed and handmade in-house by our founder, Cas Thompson.

Discover more about our process here.

Our range of curated products are carefully sourced by our founder, Cas, to compliment our in-house collections.

When sourcing these products Cas is always looking to support other small Australian brands that she herself would/does use and whose values around sustainability, quality and making with intention align with ours.

We don’t do trends, with our own products or those we stock, so you can always look forward to finding a carefully curated selection of pieces that you won’t see everywhere else.

Our collections are carefully designed and created with a vision in mind and cannot be customised.

If you would like to discuss commissioning a piece, please reach out via the contact form.

We have carefully selected our packaging and marketing materials in the hope that you can reuse or recycle as much as possible!

Packing peanuts are biodegradable and will dissolve with water.

Paper hex wrap can be recycled or reuse when shipping your own parcels.

Shipping boxes and tape can be disposed of in your recycling.

Linen dust bags are a great way to transport jewellery or clothing when travelling or keep things organised at home.

We get it, ordering breakables online can be a bit daunting!

All of our orders are personally packed by our founder, Cas, who would be just as devastated if something happened along the way, so you can rest assured knowing that great care is taken to get your items to you in one piece.

Each item is wrapped in layers of paper hex wrap and/or cardboard and surrounded by plenty of cushioning from packing peanuts and extra layers of cardboard as required.

We are happy to update your shipping address up until the time it is dispatched.

Please contact us as soon as you can if you need to make changes to your shipping information.

Upon dispatch you will receive an email notification with details of the delivery provider and your tracking number. You can use this to track your delivery through the providers website.

Parcels are sent with insurance for loss through our delivery provider.

If it has been seven business since the expected delivery date and your parcel has not yet arrived, please notify us and we will follow up with the delivery provider.

Please refer to our Shipping and Returns policies for further information.

Parcels are sent with insurance for damage through our delivery provider.

If your order is damaged in transit, you must notify us within 48 hours, take photographs of the damage, and retain all packaging materials.

We will assist you further from there.

Please refer to our Shipping and Returns policies for further information.

We want your new piece to be treasured long into the future, so it’s important to us that you love it completely.

Returns are accepted for change of mind in line with our Refund & Returns policy.

For international shipping, please email hello@thompsonlane.com.au with the item you are interested in and we would be happy to obtain a shipping quote for you.